Contacts, Links, Tools & Other Resources

Call Center

Call CenterTalk one-on-one with a representative who can help answer any of your benefits questions.1-866-994-5111

Links/Tools

Waters Benefits Now WebsiteAccess all your Waters benefits information here.WatersBenefitsNow.com
Medical Plan ComparisonSee how the plans stack up against each other.The Medical Plan Comparison Chart, found on the Home Page, at the top of the Enrollment section, on WatersBenefitsNow.com
Medical Expense EstimatorEstimate the total cost you can expect for the upcoming year under your plan options.The Ask Emma tool, available when you go through enrollment, in the Medical plan section, on WatersBenefitsNow.com.
Health Care Cost EstimatorEliminate potential surprises by looking up how much specific medical services and prescriptions will cost ahead of time.When you are an Aetna member, go to www.aetna.com.
Once you're logged in, click "Estimate Health Care Costs," then follow the instructions for medical or prescription drugs.
"Ask Emma" Enrollment ToolIt's me! I'll guide you through your plan options, help you decide which ones best meet your needs, and get you enrolled.WatersBenefitsNow.com
You'll see me when you start the enrollment process. I'll be at the top of each enrollment screen.

Contacts & Apps

AetnaAccess your Aetna Medical and Prescription Drug Plan information, including:
  • Your plan and account details (including your member ID card, current deductible, coinsurance info.
  • Claims
  • Ratings, maps and directions to Health Care Professional Network Providers
  • Network pharmacies
  • Drug costs & price comparison tools
  • Aetna customer service phone numbers
  • Your doctors' stored phone numbers
App

Install Aetna Health on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

aetna.com

Phone Number

1-855-643-6143

Policy Number

870110
Delta DentalThis will give you access to these details for your dental plan:
  • The network dentist search tool
  • Your coverage and claims info
  • Your member ID card
  • A tooth-brushing timer
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.deltadentalma.com

Phone Number

1-800-872-0500, or 1-617-886-1234

Policy Number

0078578
EyeMed VisionThis will give you access to these details for your vision plan:
  • Your benefits information and settings (including your ID card)
  • The network provider search tool
  • Customer Service Contacts
  • EyeMed FAQs
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.eyemed.com

Phone Number

1-866-804-0982

Policy Number

9926031
PayFlex

(FSAs and Retiree Health Care Reimbursement Plan)
Review your Flexible Spending Account and (for retirees) your Health Care Reimbursement Plan information, including:
  • A tool for submitting reimbursement claims
  • Information about:
    • Available balances
    • Customer service phone numbers
    • Plan year dates
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.payflex.com

Phone Number

844-729-3539 (TTY: 711)

Policy Number

Waters Corp, participant’s personal identifiers
Fidelity NetBenefits

(401(k), HSA,
Equity)
Review details about your 401(k), stock/equity and other personal Fidelity accounts, and even your HSA account (beginning in 2017) - covering such information as:
  • Account balances
  • Investment details
  • Rates of return
  • Customer service phone numbers
  • Account by asset class
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.401k.com

Phone Number

1- 800-544-3716, or if outside the U.S. 508-787-9902

Policy Number

Waters Corp, participant’s personal identifiers
iFindCareThis search tool will help you find child and/or elder care providers by location.App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).
Medical ExpertsBest Doctors has become Teladoc Medical Experts, a leading virtual care service getting you the right expert care when you need it most. You can use Teladoc Medical Experts when you or your eligible dependents are unsure about a diagnosis or need help choosing treatment, have medical questions or concerns and want a leading expert’s advice, need help finding a local expert who specializes in treating your condition or have been admitted to the hospital and want expert guidance.App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.teladoc.com/medical-experts

Phone Number

1-866-904-0910, or if outside the U.S. dial 001-617-226-3615

Policy Number

Waters Corp, participant’s personal identifiers
Life/AD&DThe StandardApp

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.standard.com

Phone Number

1-800-378-2395

Policy Number

160351
DisabilityThe Standard App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.standard.com

Phone Number

1-800-378-2395

Policy Number

STD Plan #753268, LTD policy# 160351
Business Travel Assistance & Accident Coverage
International SOS – Travel Assistance or Medical Emergency
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

internationalsos.com/members

Phone Number

215-942-8226

Policy Number

International SOS Policy# 11BTTA774539. The Business Travel Accident policy with Chubb is policy # 9906-31-65
Workplace Banking & Credit UnionsMetro Credit Union for Waters employees and Chestnut Run Federal Credit Union for TA employeesApp

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.metrocu.org , www.chestnutrunfcu.org

Phone Number

Metro 1-877-696-3876, Chestnut 1-302-894-9240

Policy Number

Waters Corp, participant’s personal identifiers
Employee Assistance ProgramComprehensive EAP

More than a typical EAP Program for counseling, also includes concierge like services for finding daily living needs, like child or elder or pet care, house services, legal services, financial services, education opportunities, and more.
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

https://my.compeap.com/o/wtc

Phone Number

1-800-344-1011, or 1-781-863-8283

Policy Number

Waters Corp, participant’s personal identifiers
Auto, Home, and Personal Property Insurance with FarmersWaters has arranged for you to get simple insurance coverage and professional advice from Farmers Insurance (formerly MetLife, which has been rebranded under Farmers GroupSelect), at a reduced price. This insurance helps protect you from coverage gaps or unexpected costs for your car, house, and other personal property.App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.farmers.com


Phone Number

If you live in New England, contact Tammy Weaver at (508) 372-9634 to ask questions or apply.
Everywhere else, inquire or apply by calling 1-800-438-6381.

Policy Number

Waters Corp, participant’s personal identifiers
Voluntary Legal Plan with MetLifeLegal Plan
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.MetLife.com/mybenefits
The password to search for the attorney network in the MetLaw program, use password MetLaw (not case sensitive)

Phone Number

1-800-GET-MET8 (1-800-438-6388)

Policy Number

Waters Corp, participant’s personal identifiers
Pet InsuranceCoverage for those family members with fur, feathers, or scales, courtesy of Nationwide.
Phone Number

1-855-874-4944

Voluntary Products with Allstate (formerly InfoArmor)Identity Theft Protection
App

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.myaip.com.

Phone Number

1-800-789-2720

Policy Number

Waters Corp, participant’s personal identifiers
Voluntary Products with Colonial LifeCritical Illness Insurance and/or Accident Insurance and/or Whole Life w/ LTCApp

Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

www.coloniallife.com

Phone Number

1-800-325-4368

Policy Number

Waters Corp, participant’s personal identifiers
College Tuition BenefitSage Scholars
Earn discounts to over 300 U.S. private colleges/universities.
Email

Support@SageScholars.com

Website

www.tuitionrewards.com
Livongo
Diabetes and/or Hypertension Management
A diabetes and/or hypertension management program with expert coaching and resources, available at no additional cost to you, if you enroll in any of Waters's medical plans. App
Install on your mobile device through the App Store (for iPhones and iPads), or Google Play (for Android).

Website

welcome.livongo.com/WATERS/hi

Phone Number

800-945-4355
Early Symptom Intervention ProgramESI
Work station evaluations, ergonomics, physical therapy, and more.

Phone Number

508-482-2315
Savory Living – Healthy Eating and Nutrition ProgramOne hour a week, for up to 12 weeks, will change the way you think about food, forever! This is a discounted and often times even further subsidized by Waters, multi-week, on-line, on-demand educational and instructional program. Learn how to eat to achieve your goals (lose harmful belly fat, improve energy, prevent and manage disease like high blood pressure, diabetes, high cholesterol) and get relief (heartburn, digestive issues, headaches, joint pain). Get the tools & know-how to make healthy eating work for you. Over 200 delicious food ideas & recipes included, even how-to videos.
Website

www.savoryliving.com/Waters

Phone Number

1-617-651-1221
PayFlexManage your FSA and Retiree Reimbursement Account with PayFlex
Phone

855-516-8595

Website

www.payflex.com
Hinge HealthSee how Hinge Health can help you manage your musculoskeletal, joint and/or muscle pain.
Phone Number
(855) 902-2777

Email
help@hingehealth.com

Website
www.hingehealth.com/waters
Virgin Pulse for WellnessCheck out all of your Virgin Pulse wellness rewards.
Website

WatersWellnessNow.com

Download the Virgin Pulse mobile App