Health Advocacy Services

Health care issues can often be challenging. And navigating the health care system can make things even harder. But if you’re enrolled in a Waters medical plan, you and your family have a Health Care Advocate at your fingertips, through Aetna’s concierge service.

An Aetna Concierge Health Advocate is trained in Waters company culture and health plans.

Your Aetna Concierge Health Advocate, which is available as a free service, will:

  • Help you maximize your benefits
  • Listen, understand your needs, and offer solutions
  • Find incentives and ways for you to pay less for care
  • Connect you directly to coaching programs
  • Help you find information, tools, and resources

To learn more about how your Aetna Concierge rep can help you make the most of your benefits, call the number on the back of your ID card.

The concierge team is available 8 a.m. to 6 p.m., all time zones, at 1-855-643-6143.